FREQUENTLY ASKED QUESTION

Welcome to the Satin-Style FAQ page! Here you'll find answers to the most common questions about our products, ordering process, shipping, returns, and more. We’re committed to providing you with a smooth shopping experience, so if you don’t see your question listed here, please feel free to contact us—we’re always happy to help!

Shipping & Orders

Yes, we currently offer free shipping throughout the United Kingdom.

Once your order has been shipped, you will receive a tracking code via email when order is dispatched. You can also track your order on our Track My Order page.

We process all orders within 0–2 business days. Orders placed before 16:00 on workdays are processed the same day. After dispatch, delivery typically takes 5–7 business days.

Returns

You can return items within 30 days of delivery if you’re not satisfied. Items must be unused, in original condition, and packaging. To start a return, email support@satin-style.com with your order number and reason. We will send return instructions. For more details, visit our Return and Refund Policy.

Once we receive your returned item and inspect it, refunds are processed within 7 business days. You will be notified by email once your refund has been issued.

Payment

Yes! We use secure encryption technology to ensure your personal and payment information is protected at all times.

We accept Visa, PayPal, Mastercard, American Express, and Maestro for your convenience. For full details, please refer to our Payment Policy.

Contact

Our customer service team is available to assist you with any questions at support@satin-style.com. You can also go to our Contact Us page and fill out the contact form.

Need More Help?

Our Satin-Style Support Team is here for you! If you didn’t find the answer you were looking for, we’re just a message away. Available 7 days a week, we’re always happy to assist with any questions or concerns.

Company Information

Website Name: Satin-Style
Company Name: APM ECOM LTD
Address: 71-75 Shelton Street, London, Covent Garden, WC2H 9JQ, United Kingdom
Email: support@satin-style.com
Contact Form: Here
Phone: +44 7481981058
Company Number: 15169502
VAT Number: 231042245

Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 12:00 to 17:00
(GMT) Greenwich Mean Time (London)
We strive to respond within one day.